AI driven patient call and text communications

Built to minimise administrative tasks and optimise workflows

Custom workflow management

Phone conversation tasks

Text tasks (scheduling, prompting, confirmation)

Email tasks (scheduling, prompting, confirmation and reporting)

Data capture

Concurrent activities

Auditable workflows

Error signalling

AI version control and roll back

Class 1 medical device registration

Two overlapping screens showing a call transcript and summary for Mike Crompton's patient initial contact call, including details of identity confirmation, birth year, energy rating, holiday description, and a follow-up call schedule.

Communicator

Complex capabilities

MCH Communicator is a Class I medical device digital assistant that collects structured patient information via outbound and inbound phone calls, WhatsApps and emails to improve communication across healthcare pathways.

Multi-step workflows
Personalised communications
Automated communication
Outbound and inbound calling
WhatsApp notifications
Email summaries and follow up
Data collection and reporting
Call and appointment scheduling
Connected workflows

Workflow optimisation

Pre referral‍

Receiving patient phone call requesting appointment
Recording data
Scheduling appointment
Collecting patient history and data

Pre operation‍

Automatic reminders to patients of upcoming appointments
Carrying out pre assessment phone call to patient
Recording data for review by the clinical teams
Collection of validated and customised PROMS from patients
Rescheduling if necessary

Post operation‍

Carrying out patient feedback phone calls
Recording patient feedback and sending to surgical teams

Dashboard interface for MCH Software Solutions showing user stats, workflows, flagged issues, roles, and a pop-up workflow template for patient contact tasks including initial call, SMS follow-up, and evaluation call.

Book a demo

Reduce administrative costs across staffing, list allocation and theatre usage. Book a demo today or get in touch with questions.

Secure products from MCH Software Solutions

Built specifically for saving time and money in the healthcare sector, products can be used individually or integrated to provide a more holistic workflow optimisation platform.

A secure platform underpins all products enabling multi user permissions across hospital locations and departments. These Class 1 Medical Device products are 256-bit encrypted and NHS DSP Toolkit, GDPR, ISO27001 and Cyber Essentials Plus compliant.

Staffing

Communicator

Anaesthetics

Theatres

Rostering

Preferences

Frequently asked questions

Testimonials

"The MCH Software Solutions system has been a real blessing. It saves us a huge amount of time in not having to look up operation codes and fees, as MCH does all this for us. The responses are indicated clearly in colour co-ordination, so you can see at a glance who is free and equally important who is not. I would recommend MCH Software Solutions to any business that works on a scheduling basis. Simple to use and clear to read."

Stephanie Vernon

Senior Administrator, Southampton Anaesthetic Service

"The MCH Software Solutions platform has provided huge benefits both in terms of cost, morale and process. It has simplified shift advertising, to the right people with the right competencies, saving huge amounts of administration time. Before MCH Software Solutions, the management of our bank would take clinical staff members 4-7 hours a week to organise the on duty roster. MCH Software Solutions reduced this to 2 hours of an administrator's time."

Wouter Vandenbrande

Chief Strategy Officer, Nuffield Health

Contact the team

Reduce administrative costs across staffing, list allocation and theatre usage. Book a demo today or get in touch with questions.